Please ensure Javascript is enabled for purposes of website accessibility

Routing number: 221571415

Number Copied
Branches / ATMs
EN
EN ES
Puerto Rico
US Virgin Islands
FDIC-Insured - Backed by the full faith and credit of the U.S. Goverment
FDIC-Insured - Backed by the full faith and credit of the U.S. Goverment
Personal Commercial
Make an appointment
EN
EN ES
Puerto Rico
US Virgin Islands
Personal Commercial
Meet Oriental Branches / ATM's Make an appointment Blog Contact us

Access your accounts

Personal Commercial
accessibility
Guideline Statement
At Oriental we are committed to providing accessible customer service to individuals with disabilities. We provide products and services to every person with the same high quality and timeliness regardless of any disability.
Accommodations and auxiliary services
image
ACCESSIBILITY
Raised-line large print checks
Large-print checks with raised (embossed) lines to orient by touch can be ordered for personal checking accounts at Branches.
image

ACCESSIBILITY

Reading and sign language interpreter services

image
ACCESSIBILITY
Reading and sign language interpreter services
  • At Oriental, our consultants are trained to read and explain banking materials to customers who request assistance with products, services, or their financial transactions.
  • American Sign Language (ASL) qualified sign language interpreters are available at our branches and service areas where needed, by appointment, and free of charge. The service is available Monday through Friday at the following locations: Condado, Las Catalinas, Mayagüez Mall, Plaza del Caribe, Plaza del Sol, Plaza Las Américas, San Patricio, and Minillas.

 

Because schedules may vary by location, customers needing assistance should schedule an appointment through one of our customer service channels.

image

ACCESSIBILITY

Service Animals

image
ACCESSIBILITY
Service Animals
At Oriental we allow service animals to accompany customers with disabilities in all facilities where the public is allowed. The service animal must comply with the following requirements:
  • Be under the control of its handler.
  • Be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal's safe and effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Be housebroken.

 

Our staff will offer the individual with the disability the opportunity to obtain products or services without the animal’s presence if the service animal does not meet the previous requirements and there is a legitimate reason to ask that a service animal be removed from the premises.

Bank Premises
image

ACCESSIBILITY

Automatic Teller Machines (ATMs) and Live Teller

image
ACCESSIBILITY
Automatic Teller Machines (ATMs) and Live Teller
At Oriental we consider individuals with disabilities when designing, building, or planning for self-service kiosks, including ATMs and Live Teller. All ATMs and Live Teller have speech output capabilities and “Braille” system. Also, the height and reach of the ATM or Live Teller are set to comply with the Americans with Disabilities Act.
image
ACCESSIBILITY
Branches and other Public Spaces
image

ACCESSIBILITY

Branches and other Public Spaces

 

Oriental is committed to providing accessible spaces for both customers and employees. Existing spaces are assessed and prioritized for reasonable remediation to render them accessible, complying with applicable legislation and building codes across the U.S. Not only are physical spaces barrier free spaces, but they are also inclusive for everyone.
image

ACCESSIBILITY

Service Animals

image
ACCESSIBILITY
Service Animals
At Oriental we allow service animals to accompany customers with disabilities in all facilities where the public is allowed. The service animal must comply with the following requirements:
  • Be under the control of its handler.
  • Be harnessed, leashed, or tethered, unless the individual’s disability prevents using these devices or these devices interfere with the service animal's safe and effective performance of tasks. In that case, the individual must maintain control of the animal through voice, signal, or other effective controls.
  • Be housebroken.

 

Our staff will offer the individual with the disability the opportunity to obtain products or services without the animal’s presence if the service animal does not meet the previous requirements and there is a legitimate reason to ask that a service animal be removed from the premises.

Information & Communications
At Oriental we are committed to make information and communications accessible to people with disabilities. We provide accessible ways to communicate with customers to ensure participation and respect no matter how they choose to interact with the Bank.
image
ACCESSIBILITY
Customer Service Center
Audio Impaired customers may use text telephone devices (TTY or TDD) to communicate and obtain account and service information at 1-844-249-0700. To use such service, the telephone must be compatible with TTY or TDD devices.
image
ACCESSIBILITY
Feedback and Complaints
At Oriental we encourage customers to provide feedback. If you wish to provide feedback or complaints regarding the way we provide our products and services to people with disabilities, you can contact us through the chat where you should type the word "accessibility" and then choose the option "Request a live agent or a call" and you will be guided to leave us your comment, also through our service phones or by visiting one of our branches.
image
ACCESSIBILITY
Website
At Oriental we are committed to make the online content as accessible and usable as possible. We believe online banking can and should be barrier-free and that good design should reflect the diversity of the people who interact with it. Our website accessibility efforts are based on the Web Content Accessibility Guidelines (WCAG) 2.1.